Shipping policy

We can’t wait for your GLO Cards to reach you. Here’s everything you need to know about how we pack and send your order. 

Order Processing 

Orders are processed and dispatched within 1–3 business days after your order and payment have been received. 

Orders placed on weekends or public holidays will be processed from the next business day. 

During particularly busy periods, there may occasionally be a small delay. If we expect a significant delay in dispatching your order, we’ll let you know. 

Pre-Orders 

From time to time, some products may be available to pre-order before they are ready to ship. 

The expected dispatch timeframe for a pre-order will be shown on the product page at the time you place your order. These dates are estimates and may change if there are unexpected production or supply delays. If there is a significant change to the expected dispatch date, we’ll let you know. 

If your order contains both in-stock and pre-order items, your full order will be dispatched together once the pre-order item is available. If you would prefer your in-stock items to be sent separately, please contact us. Additional shipping charges may apply. 

Shipping 

Orders are shipped using Australia Post. 

Shipping costs will be calculated and displayed at checkout before you complete your purchase. Free shipping applies to orders over $100. 

Delivery times will depend on your location and the Australia Post service selected. Delivery timeframes are estimates and begin once your order has been dispatched. 

Tracking Your Order 

Once your order has been dispatched, you’ll receive a shipping confirmation email with your Australia Post tracking details. 

It can take a little time for tracking information to appear after your parcel has been lodged. If your tracking hasn’t updated within 48 hours, please contact us, and we’ll help you look into it. 

Incorrect or Incomplete Addresses 

Please check your delivery address carefully before completing your order. 

If you notice an error after placing your order, contact us as soon as possible at hello@thegloeffect.com . If your order hasn’t been dispatched, we’ll do our best to update the address for you. 

If an order is returned to us because an incorrect or incomplete delivery address was provided, additional postage charges may apply to resend the order. 

Delivery Issues 

Once your order has been dispatched, delivery is managed by Australia Post. Occasionally, delays can happen that are outside our control. 

If your parcel is significantly delayed, appears to be lost, or arrives damaged, please contact us so we can help investigate the issue. 

Nothing in this Shipping Policy limits any rights you may have under the Australian Consumer Law.