Privacy policy

Last updated: September 27, 2026

The GLO Effect respects your privacy and is committed to handling your personal information responsibly. 

This Privacy Policy explains what information we collect when you visit our website, purchase from The GLO Effect or communicate with us, and how we use, store and share that information. 

The GLO Effect is operated by Affix Talent PTY LTD T/A The GLO Effect PTY LTD ABN 80647126582 

What Personal Information We Collect 

The personal information we collect depends on how you interact with us and may include: 

  • your name 
  • email address and phone number
  • billing and delivery address 
  • details about your orders and purchases 
  • information you provide when you contact us 
  • information about how you use our website, such as your IP address, browser, device and website activity 
  • marketing preferences

When you make a purchase, payment information is processed securely through Shopify and its payment providers. We do not store your full credit or debit card details. 

How We Collect Your Information 

We may collect personal information: 

  • directly from you when you place an order, contact us, create an account or subscribe to our communications 
  • automatically when you visit or interact with our website, including through cookies and similar technologies
  • from Shopify and other service providers that help us operate our online store

You can choose not to provide certain personal information. However, we may not be able to process an order or provide some services without information such as your name, contact details and delivery address. 

How We Use Your Information 

We may use your personal information to: 

  • process, fulfil and deliver your orders 
  • process payments
  • communicate with you about your order 
  • provide customer service and respond to enquiries 
  • manage returns, refunds or delivery issues 
  • operate and improve our website and online store 
  • maintain the security of our website and help prevent fraud
  • meet our legal and regulatory obligations
  • send you marketing communications where you have consented to receive them

We will only use your personal information for purposes reasonably connected with why it was collected, or as otherwise permitted or required by law. 

Shopify and Our Service Providers 

Our online store is hosted by Shopify. 

Shopify collects and processes certain personal information to provide the technology and services that allow us to operate our online store, process transactions and provide you with our products. 

We may also share personal information with trusted service providers where necessary to operate our business. These may include payment providers, website and technology providers, email and marketing platforms, professional advisers and other businesses that provide services to us. 

These providers may only receive the information reasonably necessary for them to provide their services. 

Shipping and Australia Post 

We use Australia Post to deliver orders. 

To arrange delivery, we may provide Australia Post with information such as your name, delivery address, email address, phone number and other information reasonably required to deliver and track your order. 

Australia Post handles this information in accordance with its own privacy practices. 

Marketing Communications 

If you choose to receive marketing communications from The GLO Effect, we may use your name and contact details.