Refund policy

We hope you love your GLO Cards. Please choose carefully, as we do not offer returns, exchanges or refunds if you simply change your mind. 

Damaged, Faulty or Incorrect Orders 

Please check your order when it arrives. 

If your GLO Cards arrive damaged, are faulty, or you receive the wrong product, please contact us at hello@thegloeffect.com with your order number and details of the issue. Including a photo of the product and packaging will help us resolve the issue as quickly as possible. 

We’ll review the issue and let you know the next steps. 

Depending on the circumstances and your rights under the Australian Consumer Law, this may include a replacement, refund or other appropriate remedy. 

Change of Mind 

We do not accept returns, exchanges or provide refunds where you: 

  • change your mind 
  • decide you no longer want or need the product
  • find the product cheaper elsewhere
  • order the wrong product

Please check your order carefully before completing your purchase. 

Returning a Product 

If a product needs to be returned, please contact us before sending it back. We’ll provide you with instructions on where and how to return it. 

Please do not send products back without contacting us first. 

Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will reimburse reasonable return postage costs where required. 

Refunds 

If a refund is approved, it will be processed to your original payment method. 

Please allow time for your bank or payment provider to process the refund once it has been issued. 

Australian Consumer Law 

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. 

Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law. 

Questions? 

If you have any questions about an order, return or refund, please contact us at hello@thegloeffect.com.