FAQs

Questions? We’ve got you. 

Everything you need to know about your GLO Cards, your order and getting your GLO on is below. And if we’ve missed something, just get in touch. 

ALL THINGS GLO 

So, what exactly are GLO Cards? 

They’re interrupters. 52 cards designed to interrupt the thinking that can get you stuck, challenge the stories you tell yourself and help you see things differently. 

Overthinking? Second-guessing yourself? Going around in circles? Falling back into an old pattern? 

Pull a card. Interrupt the thought. See what shifts. Sometimes that’s all it takes. 

What’s inside the box? 

A whole lot of GLO. You’ll get: 

  • 52 GLO Cards 
  • an instruction card
  • the GLO Guide to help you go a little deeper. 

Each card is a quick hit of perspective, designed to meet you wherever your head happens to be that day. 

How do I use them? 

There are no rules. That’s kind of the point. Stuck? Pull a card. Overthinking? Pull a card. Need a different perspective? You know what to do. 

Or make GLO part of your routine. Start your morning with a card. Pull one before bed. Choose one for the week. Share one with someone else. 

Your cards. Your GLO. Your way. 

What’s with all the colours? 

They’re not just there to look good. The six colours take you into six different areas: 

  • Get to GLO You: Identity & self-awareness 
  • Get GLOing: Emotional intelligence 
  • GLOwth Mindset: Mindset & resilience 
  • GLO & Tell: Communication & connection
  • Your GLO: Personal brand & presence
  • Ready. Set. GLO.: Action, courage & momentum

Keep pulling the same colour? Interesting. Pay attention. There might be something there worth exploring. Your GLO Guide will help you dig a little deeper. 

Is there actually science behind GLO? 

There sure is. Behind the colour, cheekiness and straight-talking is behavioural science. GLO draws on research into self-efficacy, threat response, neuroplasticity, emotional regulation, rumination, mindset and behaviour change. 

We’ve just taken the science out of the textbook and turned it into something you can actually use when your brain is doing... well, what brains do. 

Do I start with Card 1? 

Nope. This isn’t a course. There’s no Week 1, no homework and definitely no test at the end. Shuffle them. Pick the one that catches your eye. Pull one when you need an interruption. Start wherever you are. 

Can I use them every day? 

Absolutely. Daily. Weekly. When you’re stuck. When you’re curious. When you need a kick in the pants. Or when one of those thoughts has taken up residence in your head again. 

There are 52 cards. How you use them is completely up to you. 

Are GLO Cards therapy? 

No. GLO Cards aren’t therapy, and they’re not designed to replace professional support. 

They’re interrupters. They’re there to interrupt a thought, pattern or story you might be stuck in and give you another way of looking at what’s going on. 

Sometimes a small interruption can create a surprisingly big shift. 

Can I GLO with someone else? 

Of course. Pull a card with a friend, partner, colleague or someone you trust. You might be surprised where one little card takes the conversation. 

Can coaches, facilitators and organisations use GLO Cards? 

Absolutely. Use them with a client. Bring them into a workshop. Put them on the table at a team session. Use one to interrupt the usual conversation and see what happens. 

Looking for multiple decks for a program, event, team or organisation? Email us at hello@thegloeffect.com and let’s talk. 

Just one important thing: GLO Cards and their content belong to The GLO Effect, so please don’t copy, reproduce or adapt them to create another product. 

GETTING YOUR GLO 

When will you send my order? 

We’re pretty quick. In-stock orders are usually packed and dispatched within 1–3 business days after we receive your order and payment. 

Ordered on a weekend or public holiday? We’ll get onto it from the next business day. 

How do you send them? 

Your GLO will be travelling with Australia Post. Once your order is on its way, we’ll email you the tracking details so you can follow its journey. 

How much is shipping? 

Shipping is calculated at checkout based on your order and where it’s heading. And if you spend over $100, shipping is on us. 

Do you ship internationally? 

Not quite yet. At this time, we ship within Australia only. But watch this space. We have plans to take GLO beyond Australia. 

How do pre-orders work? 

If something exciting is coming, we may open pre-orders before it’s ready to ship. We’ll always show the expected dispatch timeframe when you order. Pre-order dates are estimates, and if there’s a significant delay, we’ll let you know. 

What if I order something in stock AND a pre-order? 

We’ll usually send everything together once your pre-order is ready. Can’t wait? Email us at hello@thegloeffect.com, and we can look at sending your in-stock items separately. Additional shipping costs may apply. 

Can I track my GLO? 

Of course. As soon as your order is dispatched, we’ll email you your Australia Post tracking details. Then the refreshing-the-tracking-page part is entirely up to you. 

Help! I put in the wrong address. 

It happens. Email us at hello@thegloeffect.com as quickly as you can. If your order is still with us, we’ll do our best to fix it. If it’s already on its way, we may not be able to change the delivery details. 

Can I change or cancel my order? 

Get in touch as soon as you can. If we haven’t processed or dispatched your order yet, we’ll do our best to help. Once your GLO is on the move, we may not be able to change or cancel it. 

RETURNS & OTHER STUFF 

I changed my mind. Can I return my GLO Cards? 

We hope it was love at first sight, because we don’t offer returns, exchanges or refunds for change of mind. So please choose carefully before you order. 

Of course, this doesn’t affect your rights under the Australian Consumer Law. 

My GLO Cards arrived damaged. What now? 

Oh no. That’s not how your GLO should arrive. Email us at hello@thegloeffect.com with your order number and, if you can, a photo of the damage. We’ll get it sorted. 

You sent me the wrong order! 

Oops. Sorry about that. Email hello@thegloeffect.com with your order number and let us know what arrived.  We’ll sort it out. 

My GLO hasn’t arrived. What do I do? 

First, check the Australia Post tracking link in your shipping confirmation email. If it looks like your parcel has gone on an adventure of its own or is significantly delayed, email us at hello@thegloeffect.com, and we’ll help investigate. 

SHARE THE GLO 

I love my GLO Cards. Can I share them on social media or send you a testimonial? 

Please do. We’d love it. If a card stopped you in your tracks, interrupted a thought, made you laugh, called you out or showed up at exactly the right moment, we want to hear about it. Share your GLO moment on social and tag The GLO Effect, or send your story to hello@thegloeffect.com. And if we love it too, we might just ask if we can share your GLO moment with our community. 

STILL GOT A QUESTION? 

Maybe we need another card for that. Email us at hello@thegloeffect.com. We’d love to hear from you.